Mystery shopping is a popular way to make extra money, gain valuable insights into customer service, and help businesses improve their customer experience. As a mystery shopper, your job is to act as a regular customer while evaluating various aspects of a business, from service quality to store cleanliness. If you’re interested in becoming a mystery shopper or looking for the best companies to work with, this detailed guide will introduce you to the top 10 mystery shopping companies that offer great opportunities for shoppers.
1. BestMark
Overview: With over 25 years of experience, BestMark is one of the most established and reputable mystery shopping companies in North America. They serve a wide range of industries, including retail, restaurants, and financial institutions.
Why Choose BestMark?
- Diverse Assignments: BestMark offers a variety of mystery shopping opportunities across industries, so shoppers can choose assignments that fit their interests.
- Timely Payment: BestMark is known for its reliable payment system, ensuring shoppers get paid on time, usually within 2-3 weeks of completing an assignment.
- Bonuses: Performance-based bonuses are available for shoppers who go above and beyond during their assignments.
- User-Friendly Platform: The online portal is easy to use, allowing mystery shoppers to quickly find assignments and submit reports.
2. Secret Shopper
Overview: Secret Shopper is one of the oldest mystery shopping companies, operating for over 25 years. They have a reputation for working with businesses across a variety of industries, including automotive, retail, restaurants, and banking.
Why Choose Secret Shopper?
- Broad Industry Reach: Secret Shopper provides opportunities in numerous industries, from retail to automotive and banking.
- Flexible Work: Shoppers can choose assignments that match their schedule, making it a great option for those looking for flexibility.
- Quick Payment: Secret Shopper ensures prompt payment after completing assignments, typically within two weeks.
- Global Opportunities: They offer opportunities not just in the U.S., but also internationally, so you can work from anywhere.
3. Market Force
Overview: Market Force is a global mystery shopping and customer experience evaluation company that provides mystery shopping services across retail, hospitality, and service-based industries. They are known for their high-quality reports and actionable insights.
Why Choose Market Force?
- Global Reach: Market Force operates in over 50 countries, making it ideal for shoppers looking for international assignments.
- Comprehensive Reports: They offer well-structured mystery shopping assignments, allowing shoppers to submit detailed feedback that can influence company policies.
- Regular Work: With a wide client base, Market Force offers plenty of regular assignments, helping shoppers maintain consistent work.
4. IntelliShop
Overview: IntelliShop has been around for over 25 years, offering a variety of customer experience services including mystery shopping, customer satisfaction surveys, and product testing. They serve industries like retail, automotive, and financial services.
Why Choose IntelliShop?
- Comprehensive Training: IntelliShop provides thorough training to its mystery shoppers, ensuring that you understand the expectations and deliver high-quality reports.
- Diverse Opportunities: Their assignments span a wide range of industries, giving shoppers a chance to diversify their portfolios.
- Performance Bonuses: Shoppers can earn additional bonuses for high-quality work, making it a great way to increase your earnings.
5. I Secret Shop
Overview: I Secret Shop is an online mystery shopping company that connects businesses with independent shoppers who evaluate customer service, store cleanliness, and employee performance.
Why Choose I Secret Shop?
- Customizable Assignments: I Secret Shop allows shoppers to choose assignments that match their preferences, from in-store visits to online surveys and phone calls.
- Timely Payment: They have a reputation for paying their shoppers promptly, with most payments made within two weeks of completing assignments.
- Easy-to-Navigate Platform: The platform is simple to use, making it easy for mystery shoppers to find and apply for assignments quickly.
6. Bare International
Overview: Bare International offers mystery shopping services across over 50 countries, providing businesses with customer experience evaluations in multiple industries, including retail, hospitality, and finance.
Why Choose Bare International?
- International Opportunities: Bare International’s global reach provides unique opportunities for mystery shoppers looking to work in different countries.
- Wide Variety of Assignments: They offer diverse assignments, including in-person visits, phone calls, and online surveys.
- Clear Guidelines: Bare provides detailed instructions for each assignment, helping mystery shoppers complete tasks accurately.
7. Second To None
Overview: Second To None is a customer experience company that offers mystery shopping, customer satisfaction surveys, and performance evaluations. They have a strong focus on industries like automotive, retail, and restaurants.
Why Choose Second to None?
- Customer-Centric: Their focus on customer experience and satisfaction ensures that mystery shoppers are engaged in meaningful work that directly impacts business operations.
- Reliable Support: Second To None offers excellent customer service to both mystery shoppers and businesses, ensuring a smooth and enjoyable experience for all.
- Regular Opportunities: Shoppers can expect consistent assignments across various industries, providing reliable work opportunities.
8. 360-Relay
Overview: 360-Relay is a customer experience company that offers mystery shopping, customer satisfaction surveys, and performance audits across industries like retail, healthcare, and hospitality.
Why Choose 360-Relay?
- Streamlined Platform: Their easy-to-use platform makes it simple for mystery shoppers to find and apply for assignments, track earnings, and submit reports.
- Variety of Assignments: 360-Relay offers diverse opportunities, including phone-based, online, and in-person mystery shopping tasks.
- Reliable Payments: Shoppers can expect prompt and reliable payment for completed assignments.
9. ATH Power
Overview: ATH Power is a customer experience research firm that provides mystery shopping and performance evaluations for industries like banking, healthcare, and financial services.
Why Choose ATH Power?
- Specialized Opportunities: ATH Power offers mystery shopping opportunities in specialized industries like banking and healthcare, providing unique and lucrative assignments for shoppers.
- Actionable Feedback: The assignments are designed to provide businesses with actionable insights, ensuring that your work will directly impact on the client’s operations.
- Professional Development: ATH Power provides resources to help shoppers improve their mystery shopping skills and track their progress.
10. Mystery Shoppers, Inc.
Overview: With over 30 years in the industry, Mystery Shoppers, Inc. is a trusted name in the mystery shopping world. They serve various industries, including retail, hospitality, and banking.
Why Choose Mystery Shoppers, Inc.?
- Proven Track Record: With decades of experience, Mystery Shoppers, Inc. has built a solid reputation among both businesses and shoppers.
- Variety of Tasks: Mystery Shoppers, Inc. offers a wide variety of assignments, including in-store visits, phone calls, and online evaluations.
- Fair Compensation: They are known for offering competitive pay rates and reliable payment schedules.
Conclusion
If you’re looking to get into mystery shopping or find a reputable company to work with, the top 10 mystery shopping companies listed above are excellent choices. Each offers a variety of assignments, reliable payment systems, and growth opportunities. Whether you’re interested in flexible part-time work or building a career in customer experience evaluation, these companies provide a solid foundation for success. Take the time to explore each one and start your journey toward becoming a successful mystery shopper today!
